Yes. You can login using your Facebook Credentials. If you choose to link your Facebook Account, we do not access your photos, friends list, or any other private information.
We need to have a reliable method to communicate to you about your session. This includes communication about session reminders, changes in the scheduled time, etc. You have to validate your email in order to use our system.
Time sensitive information can best be communicated by a phone call or SMS. We try to use the least intrusive methods of communication as appropriate.
Yes. As long as you have the same email address on your Facebook profile as you used to register with us, the system will automatically link your Facebook to your existing account.
Yes. We support TouchID and FaceID on iOS devices that have this feature as well as TouchID for Android. Please note, you can only activate this feature on one device at a time so if you login to the system from another device you'll have to re-enable this selection from the Account tab in the app.
I'm consumer FAQ
You can always cancel your appointment, however, if you cancel within 24 hours of your appointment, you will be charged a cancellation fee equal to 25% of the session amount.
We value your time and want to make sure you have a successful session. Even though we've matched you with a provider who had indicated would be available at that time, we require our providers to specifically confirm each appointment. Until the provider confirms your appointment the status will state "pending". We will notify you once the provider has confirmed your appointment.
When we schedule your appointment we make sure your provider is available to extend your session if needed. As your initial 15 minutes is about to end you will be presented with an option to extend your session on the screen. Just make your selection to extend and your preferred payment method will be charged for another 15 minutes and you'll be able to continue without any interruption.
We will continue to send reminders to the Provider but if the provider doesn't confirm the appointment by 2 hours before it's scheduled time we'll find an alternate qualified provider to conduct your session.
When you schedule your appointment we only charge your credit card for 25% of the cost of the session. Another 25% is charged when the provider confirms your appointment and the remaining 50% is charged 24 hours prior to your session. We do this as to take as small of a payment as necessary to secure your appointment.
We submit the refund request immediately upon cancellation but it could take up to 72 hours for your bank to process it. To confirm that the cancellation request (and your refund) has been processed, please go to the Appointment Detail page and look at the transaction history.
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